1.Why do I see many ads on facebook that are the same as these clothes? Are they the same quality?
As an honest merchant, we are concerned that this situation does exist. Like many small and medium advertisers, we promote our stores and products through FB. We have our own factory to produce clothes, most of them are use cotton. We are not sure if the quality of these clothes sold by other merchants who use similar advertising materials is excellent. We have won profit can only be realized by the customer’s single purchase of 2 clothes or more.
2.Can I really get refund protection for my shopping? When I browsed the advertisement on FB, I found a product that I am interested in. How can I avoid harm to consumer rights?
We have found that customers have very different views on the impression of businesses or brands that promote products on FB. As a small business, we are a link in this chain, and we are also consumers. What can be confirmed is that in the past year, FB has paid great attention to the interactive behavior of users with respect to advertising posts, and their advertising policy has been very quick and severe in penalizing customers for negative feedback. At the same time, PayPal is the main method for merchants to collect payments. If the merchant does not find the true logistics information of the tracking order number within 14 days after the payment is successfully received, the full amount of shopping money will be returned to the customer immediately. If a merchant’s PayPal account has a customer dispute and exceeds 5%, PayPal will immediately shut down the service and freeze funds for 180 days. We are committed to providing customers with excellent after-sales service. Our customer service team is always online. We sell high-quality products. Please do not hesitate to contact us no matter what the situation is.
3.Did you ship in time? Can I expect when I receive the package?
Yes, you can see the expected delivery time when you select the shipping method on the checkout page. This is the time that our logistics company cooperates with through hundreds of thousands of packages. You can track the status of the package within 3-5 days after you get the tracking number.